Global Payments Inc. · 2 hours ago
Relationship Manager - North & South Americas
Charlotte, NC
Full-time
Hybrid
Mid Level
3+ years expChargebackHelp is a fast-growing leader in chargeback prevention and management, delivering innovative, data-driven solutions for merchants. They are seeking a proactive, customer-focused Relationship Manager to serve as the primary contact for high-risk industry merchants, building strong relationships and providing strategic guidance to reduce chargebacks and enhance performance.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
Responsibilities
Serve as the trusted advisor and main point of contact for an assigned portfolio of high-risk merchants
Understand clients’ business models and chargeback challenges to provide personalized strategic guidance
Monitor client performance metrics and account health; identify trends, gaps, and opportunities for optimization
Proactively communicate product updates, insights, and best practices to ensure maximum client value and ROI
Collaborate cross-functionally with internal teams (Product, Operations, Technical Support) to resolve issues and deliver outstanding service
Promote client retention by building strong, long-term relationships and exceeding expectations
Identify opportunities to expand client usage of ChargebackHelp’s solutions and support upsell initiatives
Qualification
Required
3+ years of experience in client relationship management, account management, or customer success—preferably within fintech, e-commerce, or other high-risk industries
Exceptional communication and interpersonal skills with the ability to manage executive-level relationships
Strong analytical skills with the ability to interpret data and provide actionable recommendations
Highly organized, self-motivated, and detail-oriented
Comfortable in a fast-paced, evolving environment and capable of managing multiple priorities
Preferred
Solid understanding of chargeback processes, fraud prevention, or risk management is strongly preferred
Bachelor's degree or equivalent experience preferred
Benefits
Meaningful Impact: Your contributions directly support the financial performance and risk reduction efforts of merchants in complex industries.
Collaborative Culture: Join a supportive, mission-driven team that values innovation, communication, and results.
Flexibility & Balance: We offer flexible work arrangements and prioritize a healthy work-life balance.
Growth Opportunities: Be part of a high-growth company where your voice matters and your work drives real change in the industry.
Company
Global Payments Inc.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2025-12-29
2025-12-12
2025-12-11
Company data provided by crunchbase