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Via · 1 hour ago

Field Operations Manager

Sarasota, Florida

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. As a Field Manager on Via’s Operations team, you will lead daily operations, tackle real-time challenges, and enhance the rider and driver experience.

LogisticsMobile AppsReal TimeRide SharingTransportation

Responsibilities

Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation

Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service

Manage the full employee lifecycle for drivers — scheduling, PTO approvals, approving timesheets for payroll, daily inquiries, performance conversations, and adherence to workplace policies

Manage, guide, and support drivers - building strong relationships, mentoring and delivering performance feedback, addressing concerns, and ensuring they feel equipped to deliver great service

Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements

Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience

Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life

Qualification

People managementLogisticsCustomer serviceData analysisOperational improvementsProactivityMission-drivenRelationship buildingProblem-solvingCommunication