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Associa · 14 hours ago

Vice President of Management Services

Austin, TX

Full-time

Onsite

Director/Executive

10+ years exp

Associa is a leading company in community management with over 11,000 team members dedicated to enhancing the quality of life for nearly five million residents. They are seeking a Vice President of Management Services who will provide strategic leadership, operational oversight, and financial performance management for the branch, ensuring alignment with corporate goals and driving operational excellence.

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Responsibilities

Provide leadership and accountability for operations and support staff

Recruit, onboard, and train team members; coach and mentor for performance and growth

Promote staff engagement, retention, and a positive work environment

Facilitate and assign stretch projects to develop talent and hold team members accountable

Oversee ACAM team, including deliverables, growth, and team training

Maintain strong relationships with internal teams, clients, vendors, and third-party providers

Ensure compliance with governing documents and regulatory requirements

Lead client escalations, including review and survey issues

Oversee StrongRoom payables and PowerBI reports to ensure Client payment cadence

Ensure timely and accurate financial deliverables, including board packets and insurance documentation

Lead active Client litigation and other high-priority projects

Ensure timely completion of weekly deliverables and TownSq updates

Identify and pursue organic and inorganic growth opportunities

Review daily low cash reporting and collaborate with CAMs on fund management

Develop and implement the branch’s strategic vision and goals

Oversee daily operations, ensuring alignment with organizational standards and practices

Monitor and drive performance using branch scorecards and KPIs

Lead initiatives to improve operational efficiency and client satisfaction

Manage branch budgets, financial planning, and fiscal health

Work with directors to oversee and implement branch initiatives to drive revenue

Maintain or improve average client satisfaction ratings across managed associations

Achieve target retention rates and positive engagement scores among branch staff

Ensure 100% on-time delivery of budgets, board packets, and financial reports with minimal errors

Meet or exceed branch performance targets as measured by PowerBI dashboards

Resolve client escalations (e.g., surveys, reviews) within defined SLA timelines

Effectively manage and resolve active Client litigation cases within timeframe

Ensure 100% completion of onboarding and training programs for new hires and ongoing staff development

Maintain full compliance with governing documents and regulatory requirements by maintaining meeting notice, board packet, SOP, and other templates

Identify and contribute to organic and inorganic growth opportunities, including new business development

Maintain healthy cash flow across associations by proactively managing low cash alerts and payables

Qualification

GAAPMicrosoft OfficeManagement ExperienceBusiness CorrespondenceCommunity Association ExperienceIndustry CertificationLocation LicenseProfessional CommunicationTime Management