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Vasion · 6 hours ago

Customer Success Manager - Commercial

Lehi, UT

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Vasion is a company dedicated to making digital transformation attainable through an integrated SaaS solution. They are seeking a Customer Success Manager to guide commercial customers through their digital transformation journey, collaborating with various teams to enhance customer satisfaction and retention.

EnterpriseInformation TechnologySoftware

Growth Opportunities

Responsibilities

Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts

Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience

Collaborate with Account Executives to identify opportunities for expansion

Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system

Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert

Continually assess, document, and analyze customer progress toward stated goals and results

Ensure any account issues are resolved quickly, leveraging resources from across the company as needed

Sync with our product team to discuss customer needs and provide feedback on product enhancements

Serve as the voice of the customer within the company and advocate for their needs

Qualification

Customer Success ManagementSalesforce CRMEnterprise SoftwareB2B SalesPresentation SkillsAnalytic SkillsInterpersonal SkillsCommunication SkillsAttention to DetailSelf-Motivated

Required

4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry

Ability to travel up to 10% of the time to meet with clients and attend industry events

Experience using Salesforce CRM software

Proven track record of meeting or exceeding challenging sales quotas

Preferred

Bachelor's degree in business or a related field

Results-driven mindset, with a passion for exceeding goals and driving revenue growth

Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers

Highly self-motivated and able to work independently as well as collaboratively in a team environment

Strong business acumen and understanding of complex sales processes

Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences

Ability to work independently and manage a sales pipeline effectively

Working knowledge of sales software, tools, and processes

Extraordinary attention to detail, analytic, and deductive reasoning skills