Boomer Benefits · 2 hours ago
Customer Service Representative
Fort Worth, TX
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expBoomer Benefits is a leading national Medicare insurance agency licensed in 49 states. They are seeking a Client Service Team member to provide exceptional back-end policy support to clients, answer questions, resolve problems, and assist with additional insurance needs.
Health CareInsuranceMedical
Hiring Manager
Matthew Shifflett, SHRM-CP
Responsibilities
Reach out to existing clients regularly to answer questions about their coverage
Resolve problems and help clients check rates if they get an increase
Ask existing clients for referrals and whether they need help with other policies such as dental or final expense
Qualification
Required
2 - 3 years office or customer service experience with great phone voice and conversational skills
Stable job history that demonstrates commitment and longevity at prior employers
Work in-office, Monday - Thursday 8:45am - 5:30pm; Friday 8:45am - 4:30pm
Personal integrity with a willingness and dedication to do what's right for each client
Microsoft office skills-- able to type, navigate internet, use email efficiently
Clear criminal background and credit history-- Willing to study for and pass insurance licensing exam. We will send you to training for this
Ability to stay cheerful and friendly during long hours on the phone daily
Ability to work overtime and some Saturdays in the fall during the Medicare open enrollment
The ability to work standard business hours Monday-Friday, in our office located in Fort Worth
Preferred
Experience working with Salesforce database is a plus but not required
Willing to ask existing clients if they need help with dental insurance (and earn bonuses for doing so!)
Benefits
Opportunity to earn HUNDREDS of additional dollars monthly in bonuses.
Paid training and licensing for the insurance industry
Great working space with dual monitors and state of the art technology
Group Health, Dental, Vision and Life Insurance benefits
401K Retirement Plan with 75% Employer Match
Paid sick days and holidays, including Christmas Eve
Paid vacation benefits, including 3 WEEKS annual vacation after 12 months
Paid Errors & Omissions, licensing renewals and appointment fees
Upscale casual dress environment - jeans and a company polo are acceptable
We close at 4:30pm on Friday afternoon so you can start your weekend early!
Company
Boomer Benefits
Boomer Benefits provides insurance products, medicare legislation and medicare supplements.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Kunkle
CEO & Founding Partner, Boomer Benefits®
Recent News
Boomer Benefits
2025-11-25
Morningstar.com
2025-10-30
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