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NEOGOV · 6 hours ago

Park Operations Administrator - Administration Support

Pikes Peak - America's Mountain - City of Colorado Springs, CO

Full-time

Onsite

Mid, Senior Level

$34.61/hr - $41.55/hr

3+ years exp

The City of Colorado Springs, Pikes Peak – America’s Mountain is seeking an experienced and innovative individual to join their leadership team. The Parks Operations Administrator will oversee daily business and management operations, assist in financial integrity, and supervise administrative staff to ensure effective operations.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Develop, implement, and continually refine standardized business processes to enhance operational efficiency, clarity, and consistency across the organization

Create, update, and maintain templates, workflows, and best practice documentation to support seamless collaboration and enable consistent execution of business operations

Conduct thorough quality checks/audits on financial processes, PCI compliance, internal documents, materials, and operational deliverables to ensure accuracy, completeness, and adherence to standards

Proactively partner with cross-functional teams to facilitate effective communication, information sharing, and alignment on business operations objectives and deliverables

Oversee and mentor Senior Business Support Specialist and seasonal administrative support positions including the recruitment, hiring, training, mentoring, scheduling, payroll, establishment of work priorities, and conducting performance evaluations

Assist in documenting and financial tracking of PPAM capital improvement projects, ensuring that project goals, timelines, and resources are effectively managed to achieve successful outcomes

Analyze visitation and sales reports to inform strategic quarterly operations adjustments

Assist with PPAM maintenance, fleet, and road operations use of Cartegraph & M5 AssetWorks software program reporting and tracking functions

Troubleshoot technically challenging issues with fee program-related technologies and equipment that includes hardware, software, and peripheral devices such as hand-held devices, computers, point-of-sale (POS) equipment, registers, tablets, scanning devices, and reservation systems

In collaboration with the City Legal department, reviews and manages compliance of business operations agreements

Remain current on legislative issues that affect the enterprise business operations industry

Serves as a liaison to various business operations related associations and task forces

Assist in annual budget preparation including conducting market analysis, financial forecasting and fiscal impacts, financial feasibility analysis, project and maintenance operations budgets

Assist Senior Business Support Specialist in providing oversight and support of accounts payable, accounts receivable, and cash receipts transactions

Prepare and deliver presentations to boards and committees as well as the public in relation to enterprise business projects and initiatives

Assist in tracking PPAM facilities, fleet, and road operations required permits and certifications

Conduct and participate in mandatory training as required by federal and state laws

Complete other duties as assigned

Qualification

Budget preparationParksRecreation operationsMicrosoft ExcelProject managementSupervision managementData analysisProcess improvementTechnical troubleshootingCommunication skillsTeam leadership