Corps Team · 4 hours ago
Patient Advocate
United States
Full-time
Remote
New Grad, Entry LevelCorps Team is seeking a Patient Advocate who will utilize systems and coordinate efforts between patients, doctors, and drug manufacturers to facilitate medication acquisition. The role involves extensive communication with patients and healthcare providers, ensuring compliance and documentation for patient services.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Danielle Potschantek
Responsibilities
Follow communication scripts when managing a member’s communications
Build sustainable and trusting relationships with customers by going above and beyond providing amazing customer service
Adhere to established standards and guidelines with ability to help to recommend improved procedures
Inbound/outbound calls with customers to inform them of the company’s solutions and maintain accurate information
Help members understand the program by answering questions and explaining procedures and providing general information
Call doctors’ offices to obtain and maintain members’ current prescriptions
Document member activities, phone call results and communication in our systems/software
Complete required paperwork adhering to compliance standards
Maintaining patient confidentiality and compliance regulations such as HIPAA
Qualification
Required
Excellent communication skills, both written and verbal
Substantial active listening skills
A patient and empathetic approach and attitude
Customer focus and highly adaptable to different personality types
Exceptional interpersonal and rapport building skills
Vigorous time management, organizational skills and attention to detail
Phone skills including the ability to incorporate appropriate phone etiquette
Creative solutions seeking
Comfortable working in fast paced environments
Adaptability and flexibility
Technically savvy, comfortable working with data input and reporting in multiple systems and learning new technology
Solid proficiency with Microsoft applications
Willingness and ability to learn about company's products, services, and processes
Coachable with a willingness to learn and a desire to succeed
Process oriented, with a focus on continuous improvement
Self-Motivated
Strong data input skills
Preferred
Experience as a Pharmacy technician is strongly preferred
Experience in a highly customer service-oriented role
Experience in a Call Center or Customer Support environment
Company
Corps Team
Corps Team is a nationwide, Professional Recruiting, IT Recruiting and Executive Search Firm.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Allison O'Kelly
CEO and Founder
Company data provided by crunchbase