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USAJOBS · 14 hours ago

BRAND INTEGRITY MANAGER NF3

Twentynine Palms, California, USA

Full-time

Onsite

Mid Level

$21.91/hr - $21.91/hr

3+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Brand Integrity Manager will lead the effort on establishing, maintaining, and promoting branded visual and informational experiences within the store, ensuring high-quality service and adherence to brand standards.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as the Brand Integrity Manager and assumes the face of brand integrity throughout the store - leads the entire store effort on establishing, maintaining and promoting branded visual and informational experiences within the store

Responsible for the execution of promotional strategies within the store from a merchandise, signing and brand integrity lens

Reports to the Store Manager, Assistant Store Manager, Operations Manager, the Director of Retail, or Director of Business Operations

Leads by example to: shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees

Leads MCX brand execution in key functions relating to: pricing, presentation, and signage while managing specific processes such as; price changes, store transitions, ad sets, and merchandising based upon brand standards

Partners with Store Manager, Assistant Store Manager, Operations Manager, Marine Mart Manager, and appropriate Sales Manager to scope, plan and lead department transitions, resets and manage the general merchandising strategy of product placement and rotation

Ensures proper scheduling, staffing coverage and training of team members

Leads the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints

Works with the MCX Training Specialist or Retail Managers with training oversight to train all brand integrity team members on policies relating to service, service recovery, and corporate service programs and promotions

Observes and delegates task completion and other team deadlines; accordingly, accurately planning the workload to achieve the desired outcome

Responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external

Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs

Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved

Understands and articulates all MCX value stories, programs and promotions

Recognizes the core values and mission of the Marine Corps Exchange (MCX)

Consistently champions, communicates and represents MCX brand standards

Communicates effectively with other store teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members

Identifies and reduces all risks of loss and/or theft

Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership

Qualification

Supervisory experienceMerchandise managementVisual merchandising strategyCustomer service focusTrainingCoachingBusiness process knowledgeMultitasking abilityAttention to detailPositive attitudeEmotional intelligence

Required

BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above

At least one year of experience working in a supervisory role related to store operations, sales floor leadership, merchandise management, visual merchandising strategy or pricing and presentation

Positive attitude with a genuine desire to work in a customer focused environment

Ability to train operating standards and procedures for service, brand, merchandising and visual display as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence

Ability to work in a high-performance atmosphere with commitment to service goals

Ability to multitask with high quality follow-up and holding teams accountable to results

Strong working knowledge of business processes, controls and system development

Attention to detail is required

Valid driver's license is required