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COMMUNITY ACTION PROGRAM OF EAST CENTRAL OREGON · 2 weeks ago

Housing Navigator - Bilingual

Hermiston, OR

Full-time

Onsite

New Grad, Entry Level

$4,017/mo - $4,017/mo

COMMUNITY ACTION PROGRAM OF EAST CENTRAL OREGON is committed to creating a thriving community by providing education, resources, and services dedicated to eliminating poverty. The Housing Navigator role focuses on guiding individuals and families experiencing homelessness through housing options and services while ensuring they receive the necessary support to secure stable housing.

EmploymentNon ProfitResidentialSocial Network

Responsibilities

Respond to inquiries from clients seeking agency programs

Conducts detailed confidential intake and eligibility assessments for potential housing program participants while assessing the clients’ housing needs and preferences

Conduct mobile outreach to unsheltered homeless individuals and families living on the street and other places not meant for human habitation

Respond to homeless service requests made by city staff, law enforcement, businesses and concerned residents in a timely manner

Participate in community outreach events

Follow-up of clients that are seeking housing

Prepares and maintains accurate client files that require retention of supporting documentation

Enter information into tracking system and agency database

Prepares reports and correspondence as needed

Assist households in their search for housing including identifying housing, facilitating the application process for housing which includes gathering necessary documentation and ensuring timely submission of applications, and interpreting leases

Identify and secure affordable housing options that meet the specific needs of clients, including advocating with landlords and property managers

Provides clients with information on tenants’ rights, responsibilities and advocates on behalf of clients to ensure housing accommodations are made in compliance with fair housing laws

Teach and model to the clients how to build and maintain a landlord relationship

After housing is secured use resources to assist the client in obtaining household necessities

Become certified as a RentWell instructor and facilitate classes

Become active in the landlord community to identify housing opportunities for households experiencing homelessness and those at-risk of becoming homeless

Create and/or maintain a list of landlords and properties and the relevant selection criteria they utilize

Serve as the primary point of contact for landlords concerns and complaints, acting as a liaison to connect landlords, tenants and housing case managers

Coordinates and collaborates with community partners and possesses knowledge of services they offer in order to make appropriate referrals to ensure clients have access to necessary support services

Performs other duties as assigned

Qualification

BilingualHousing knowledgeWordExcelOutreach experienceAdvocacy skillsCase managementCustomer service skillsCommunication skillsInterpersonal skills

Required

Bilingual: must be proficient in reading, writing, listening and speaking in English and Spanish

Associate degree in related field which can be substituted for two years of comparable experience and/or training or equivalent combination of education and experience

Excellent communication, interpersonal, and customer service skills

Computer experience and have a working knowledge of Word and Excel

Must pass a criminal history background investigation however, a conviction of a crime may not necessarily disqualify an individual from this position

CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to federal funding, our drug screening includes the use of marijuana

Possession of or ability to obtain a valid driver's license and insurable driving record is required