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Albertsons Companies · 2 hours ago

Supervisor Service

6730 N HUALAPAI WAY, LAS VEGAS, NV, 89149, US

Full-time

Onsite

Mid Level

Albertsons Companies is a retail leader focused on providing excellent customer service. The Supervisor Service role involves overseeing front-end operations, ensuring customer satisfaction, and managing cash flow processes while adhering to company policies and safety standards.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service

Assists with supervision of front-end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance. Ensures compliance with Company policies and front-end procedures (i.e. promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress code, check acceptance, coupon policy, gift cards sales, associate sales, safety, loss prevention, etc.)

May complete all phases of the reconciliation process by balancing the safe, registers, and entering and balancing all sales and cash transactions. May perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front-end forms, balancing Accounts Receivable, and mailing statements to customers. Maintains sales book. Reports daily and/or weekly sales information to the division office

Answers and responds to incoming calls accurately. Handles intercom messages

Handles and assists with accountability for cash flow requirements including: safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures. Ensures scanning file problems are corrected in a timely manner

Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety

Enforces safety, loss prevention, dress and grooming standards for all front-end employees

May act as backup checker. Engages in suggestive selling and other sales techniques. Prevents shrink and sale of out of code product

Responsible for performing all job duties and responsibilities accurate, safely and with honesty and integrity

Other necessary and required duties as directed or required

Qualification

Customer serviceCash handlingLeadershipPoint of sale equipmentBasic mathematicsTeam buildingInterpersonal skillsCommunicationProblem solving

Required

Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure

Ability to deal with the public and project a positive image

Ability to receive incoming calls appropriately

Ability to make intercom announcements

Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 55 lbs

Ability to operate cash register, scale and other point of sales equipment

Ability to troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers

Knowledge of basic employment law and the analytical ability to handle administrative details such as planning and scheduling

Ability to supervise

Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions

A good understanding of Company practices and in-depth understanding of front-end policies and procedures, and the ability to judge and react to business activity

Mental alertness is necessary to ensure safe and accurate completion of work activities

Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures

Ability to present a positive image to the public

Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties

Knowledge of basic mathematics and weights and measures