Continental General · 21 hours ago
Senior IT Operations Analyst
Austin, TX
Full-time
Hybrid
Senior Level
$75K/yr - $85K/yr
5+ years expContinental General is a life, accident & health insurance company headquartered in Austin, Texas, dedicated to helping others. The Senior IT Operations Analyst is responsible for ensuring the reliability, security, and performance of endpoint hardware and supporting backend systems while driving operational excellence through automation and proactive monitoring.
Customer ServiceInsuranceRetirementService Industry
No H1B
Hiring Manager
Joanna A.
Responsibilities
Identify, troubleshoot, and resolve complex hardware and software issues, coordinating repair and replacement efforts with vendors and internal teams as needed
Serve as a Tier-2 escalation resource for Service Desk issues, providing advanced technical support and configuration for core applications and endpoint systems
Perform routine maintenance, updates, and health checks on endpoint hardware to ensure optimal performance, reliability, and security
Configure, deploy, and manage endpoint devices and software using tools such as Intune and NinjaOne
Remediate workstation vulnerabilities by patching and updating devices in alignment with security and compliance requirements
Monitor endpoint performance and system health, proactively identifying issues and optimization opportunities before they impact users
Track and manage IT assets, maintaining accurate records of inventory, assignments, locations, lifecycle status, and service history
Leverage cloud platforms and automation to reduce manual effort, improve operational efficiency, and enhance service delivery
Design and modify complex automation workflows or batch processes to streamline operations and improve system performance
Lead or contribute to RCA efforts and implement corrective and preventative actions
Ensure all system and endpoint changes adhere to established configuration and change management policies, including proper documentation and approvals
Maintain and continuously update technical documentation related to systems, processes, configurations, and asset management
Qualification
Required
Bachelor's degree in an IT-related field or equivalent professional experience
5+ years of customer-facing technical support experience
3–5 years in IT operations, focusing on IT troubleshooting, software deployment, and automation
Extensive knowledge of IT systems, infrastructure, and service management
Strong hands-on experience with AWS cloud services
Proven ability to manage and support end-user hardware across the asset lifecycle
Experience building automation and batch jobs
Benefits
Competitive Salary & Target Bonus Program
Retirement Savings – 401(k) with a company match
Comprehensive Healthcare – Medical (BlueCross BlueShield), company-paid dental, vision, short-term & long-term disability, and life insurance.
Work-Life Balance – 20+ days of PTO, 10 paid holidays, and paid volunteer time off.
Flexible Work Options & Perks – Hybrid and remote opportunities, wellness programs, and weekly paid lunch for onsite staff.
Health Savings & Flexible Spending Accounts – Includes a company match for HSAs.
Company
Continental General
Continental General assists policyholders with managing the financial risks and challenges.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Gorzynski
Executive Chairman
Recent News
Company data provided by crunchbase