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M1 Global Security · 23 hours ago

National Account Manager

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

M1 Global Security is a trusted security partner to Fortune 500 companies, focusing on complex enterprise environments. The National Account Manager will oversee the strategic execution of a nationwide security and technology services program, ensuring operational excellence and client satisfaction across all locations.

Security & Investigations

Responsibilities

Lead both the daily operations and long-term strategy for a national security and technology services program, ensuring consistent execution, compliance, and service excellence across all sites

Provide strategic oversight and governance of Global Security Operations Center (GSOC) functions, including centralized monitoring, incident response coordination, escalation protocols, and real-time situational awareness

Develop and implement enterprise-wide operating models that align staffing, GSOC capabilities, security technology, processes, and financial performance with client and organizational objectives

Serve as the primary executive point of contact for the client, managing governance, performance reporting, escalation management, and strategic planning initiatives

Oversee workforce planning, staffing compliance, training standards, and performance management across both field operations and GSOC teams to ensure operational readiness and contract adherence

Drive continuous improvement by leveraging GSOC platforms, security systems, data analytics, audits, and standardized best practices to mitigate risk and enhance service quality

Maintain full accountability for financial performance, including budgeting, forecasting, cost controls, and margin optimization while supporting scalable growth

Ensure effective integration between GSOC operations and on-site security, technology, and emergency response teams to deliver coordinated, enterprise-wide security outcomes

Qualification

Global Security Operations Center ManagementSecurity TechnologiesP&L ManagementIncident ManagementData-Driven ReportingStakeholder ManagementLeadershipCommunication Skills

Required

Demonstrated experience in Global Security Operations Center Management (GSOC), including centralized command operations, incident management, intelligence reporting, and technology-enabled security oversight across geographically dispersed sites

Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements

Preferred

Bachelor's degree in Business, Security Management, or a related field

5+ years of leadership experience managing large-scale, multi-site security, technology, or operations programs for enterprise clients

Demonstrated experience in Global Security Operations Management (GSOC), including command center operations, incident management, intelligence reporting, and escalation governance

Proven ability to oversee security operations, workforce deployment, compliance, and service-level performance across geographically dispersed locations

Strong understanding of security technologies, GSOC platforms, systems integration, and data-driven reporting tools to support operational visibility and executive decision-making

Experience managing P&L, budgets, forecasts, and project financials while driving operational efficiency and margin performance

Demonstrated experience leading complex, cross-functional initiatives involving field operations, GSOC teams, technology partners, and client stakeholders

Excellent executive-level communication skills with a track record of managing stakeholders, leading teams, and delivering strategic initiatives