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First Resource Bank PA · 1 week ago

Deposit Operations Specialist

Exton, PA

Full-time

Onsite

Entry Level

2+ years exp

First Resource Bank is a thriving community bank headquartered in Exton PA, recognized as one of the 'Best Places to Work'. They are seeking a dynamic and motivated full-time Deposit Operations Specialist to support customer-driven transactions, manage back-office functions related to deposit accounts, and provide cross-functional support through various operational requests.

BankingCommercialLending

Responsibilities

Customer Outreach: Make customer contact for the following reasons but not limited to: Non-Posted transactions, Returned Check and ACH transactions, Past Due Safe Deposit Box accounts

Exception Item Outreach: call customers that are on the DDA Insufficient Funds and Overdraft reports each morning. Manage overdrawn accounts and charge off as needed

Wire Processing: Handle the processing of both incoming and outgoing wire transfers efficiently and in accordance with established procedures

Chargeback Items: Retrieve Chargeback files from the Federal Reserve Bank and processes entries in Silverlake

Dormant Account Review: Track pre-dormant and dormant accounts, reach out to customers with accounts in this status, and guide them through the steps to reactivate their account(s). Update and stamp the corresponding synergy reports in accordance with standard procedures

Returned Mail: Contact customers whose mail has been returned, confirm their address, and, if updated, facilitate the necessary paperwork and process the address change. In all cases, complete Returned Mail workflows per standard procedures

IRA Portfolio Management: Oversee the IRA portfolio, including conducting periodic accuracy reviews of IRA reports (RMDs and 5498s), managing annual tax documents, and addressing escalated IRA inquiries and concerns

Account Review: Verify availability of funds for ACH batches originated online. Complete pending close status review weekly

ATM Settlement: Reconcile Switch Settlement DD account and post corresponding offset entries for debits and credits presented for payment

Visa CAMs Processing: Process Visa Cams alerts per documented procedure and communicate with Retail team, as needed

RDA Review: Review and process RDA applications

Notice Verification: Verify the daily total notices printed from the Jack Henry Notice Verification emails against the Jack Henry system reports in Synergy

Federal Withholding Review: Review and process Federal Withholding payments in accordance with established procedures and regulatory requirements

Interest Check Processing: Process and distribute CD and IRA interest checks in accordance with procedures

Account Verifications: Respond to audit confirmations on behalf of FRB customers, ensuring accuracy and compliance with established procedures

Departmental Support: Collaborate with and provide expert support to other departments on deposit and electronic banking-related matters. Proactively address inquiries and research requests to maintain smooth operations

Backup Support: Provide back-up support for other Deposit Operations personnel, stepping in as needed to maintain seamless operations

Continuous Improvement: Identify areas for process improvements and recommend enhancements to optimize workflow and ensure regulatory compliance

Qualification

Banking regulations knowledgeCustomer service skillsAnalytical skillsMicrosoft Office SuitePrioritizeFunction under stressVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsTime managementProblem-solving skills

Required

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Working knowledge of banking regulations, including Reg D, Reg E, BSA & AML

Ability to prioritize tasks and to delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite or related software

High School diploma or equivalent

At least two years of related experience required

Company

First Resource Bank PA

First Resource Bank is a locally owned and operated Pennsylvania state-chartered bank, serving the banking needs of businesses, professionals and individuals in the Delaware Valley.

Founded in 2005

Exton, Pennsylvania, USA

51-200 employees