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Main Street Auto · 16 hours ago

General Manager

Main Street Auto Express Oil Holland, Michigan

Full-time

Onsite

Senior Level

Main Street Auto is a company that offers industry-leading pay and exceptional benefits, providing endless career growth opportunities. The General Manager will oversee day-to-day operations, ensuring efficient service, managing personnel, and maintaining profitability and customer satisfaction.

AutomotiveConsumer

Responsibilities

Ensure store is open and closed on time daily

Make sure staff are properly scheduled to provide service

Provide overall direction to personnel to meet and exceed store goals

Monitor workflow to ensure that vehicles are serviced within specified time limits

Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer

Review transactions for voids, hand invoices and cash shortages to detect and control theft

Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination

Continuously educate employees on product/service offerings

Make sure proper tools are on hand to do the job

Set an example of superior service system performance and continuously train others on the same

Complete daily, weekly and monthly paperwork on a timely basis

Maintain adequate inventory levels; order supplies as needed

Provide service to customer vehicles, including checking and changing fluids and filters, airing tires

Provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computer; explain service to customers and accept payment for services

Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.)

Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary

Oversee and direct daily clean-up to maintain clean, presentable facility and grounds

Observe and comply with safety rules and regulations

Perform related duties as assigned

Qualification

Management experienceTechnical knowledgeCustomer serviceMath skillsInventory managementSupervisory skillsSafety complianceEffective communication

Required

Ability to read and write English

Previous management/supervisory experience

Good technical knowledge

Good math skills

Ability to operate equipment including overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine, and calculator

Ability to reach four feet in height overhead

Ability to bend, stretch, and use stairs constantly

Effective communication skills with customers, co-workers, Regional Manager, and Corporate Personnel

Mobility is required