The University of Georgia · 10 hours ago
IT Professional Specialist
Athens, GA
Full-time
Onsite
New Grad, Entry LevelThe University of Georgia is the state’s flagship university, providing higher education in America. The role of IT Professional Specialist involves managing client support operations, providing technical support to faculty, staff, and students, and ensuring effective IT service delivery.
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Responsibilities
Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all members of the OTIS staff and college
Provide Tier 1 support to the college administrators, faculty, staff, and students via helpdesk phone, email, and in-person
Make independent support decisions while working on-site and at different locations on campus
Work in conjunction with other IT services staff members to provide Tier 1 and 2 levels of IT support to all Administrators, Faculty, Staff, and Students of the college
Facilitate communication with OTIS staff members on complex technical issues that require escalation
Coordinate and perform all actions necessary to install and configure networked computer systems, software, and hardware for the members of the college. Including but not limited to assisting with equipment specifications, moving equipment, setting up equipment, backing up data, imaging equipment, configuring applications, and assisting with other deployment aspects as needed
Maintain and troubleshoot all client systems, make recommendations and perform software and hardware upgrades, and respond to any reported problems
Work as part of a team to create, modify, manage, develop, and institute college-wide AD group policies for the college
Maintain a proactive stance regarding patch management in identifying and alleviating systems issues
Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all OTIS staff team members
Input accurate machine data into multiple databases and maintain the integrity of that data
Follow all established procedures and protocols within OTIS and UGA
Provide Tier 1 classroom technology support
Work with the IT Director, Systems Administrator, and other IT services staff members to resolve technical and procedural problems regarding the college’s IT environment
Communicate on a technical level with software and hardware developers to manipulate equipment and applications to meet specific college needs
Qualification
Required
Bachelor's degree in a related field or equivalent
Excellent written and verbal communications skills
Critical thinking skills
Attention to detail
Develop and maintain written documentation
Knowledge of IT processes, functions, best practices, and procedures
Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment
Ability to work both one-on-one and in a group environment
Preferred
CompTIA A+ certification
Benefits
Retirement Plan TRS or ORP
Benefits Eligible
Company
The University of Georgia
The University of Georgia, a land-grant and sea-grant university with state-wide commitments and responsibilities, is the state's flagship institution of higher education.
Founded in 1785
10001+ employees
H1B Sponsorship
The University of Georgia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (131)
2023 (141)
2022 (114)
2021 (72)
2020 (59)
Funding
Current Stage
Late StageLeadership Team
Mark Johnson
Chief Technology Officer, Grady College of Journalism and Mass Communication
Alan Dorsey
Professor of Physics and Associate Chief Information Officer for Research
Recent News
Alfred P. Sloan Foundation
2023-10-27
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