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Camping World · 4 hours ago

ESP Sales Manager

Englewood, CO

Full-time

Onsite

Mid, Senior Level

$70K/yr - $102K/yr

5+ years exp

Good Sam is a leading provider of Extended Service Plans (ESP), committed to delivering exceptional protection and customer experience to RV owners nationwide. They are seeking a high-impact, results-driven ESP Sales Manager to lead their inside sales team and drive revenue growth. This leadership role is responsible for overseeing the ESP Sales team, including performance management, coaching, strategy execution, and operational excellence.

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Responsibilities

Drive the team to achieve and exceed sales goals through consistent coaching, motivation, and execution of sales strategy

Implement, monitor, and reinforce weekly and monthly sales strategies and goals defined by senior leadership

Conduct monthly (and as needed weekly) team meetings to communicate performance expectations, strategic initiatives, and organizational updates

Review, analyze, and publish daily/weekly/monthly performance reporting including QA metrics, KPIs, adherence, productivity trends, and pipeline movement

Conduct recurring 1:1s and formal performance reviews; set clear performance goals and track progress with proper documentation

Manage performance effectively by identifying issues early, providing corrective action when appropriate, and recognizing strong performance

Provide in-the-moment coaching using CRM insights, call reviews, and real-time opportunity analysis to improve quote conversion and close rates

Mentor, coach, and develop team members into high-performing sales professionals

Deliver ongoing sales training including sales process, objection handling, quote follow-up strategies, and customer retention techniques

Equip team members with updated sales tools, process documentation, and best practices

Ensure consistent adoption of the sales methodology and coaching framework within the team

Facilitate new-hire onboarding and skill ramp-up to accelerate time-to-productivity

Manage and reinforce effective use of CRM for pipeline hygiene, accurate forecasting, and real-time coaching opportunities

Maintain CRM hygiene standards and ensure full adoption of system best practices across the team

Monitor daily activity metrics (calls, follow-ups, productivity) and ensure operational consistency

Identify process gaps and partner with leadership / operations to improve systems, workflows, and sales enablement tools

Participate in new-hire interviews and partner with Talent Acquisition to select high-caliber candidates

Provide feedback to recruiting to continuously refine the sales hiring profile

Support new-hire onboarding, shadowing, and early performance mentorship

Collaborate with internal departments (Customer Service, Marketing, Product, Operations) to promote internal channels and support broader business initiatives

Communicate trends, customer feedback, and frontline insights to senior leadership to influence strategy and product enhancements

Serve as a communication bridge between the floor and leadership, ensuring alignment, clarity, and execution

Support escalated customer interactions to ensure professional, timely, and effective resolution

Model exceptional customer service behavior and reinforce service standards across the team

Maintain staffing schedules, timecard approval, and attendance expectations

Monitor compliance with company policies, sales standards, and regulatory requirements

Support incentive programs, SPIFs, and performance contests to drive engagement and results

Maintain a positive, high-accountability culture rooted in teamwork, transparency, and continuous improvement

Qualification

Sales LeadershipInsurance Sales ExperiencePerformance ManagementProperty & Casualty LicenseCRM Software ProficiencyCoaching SkillsData AnalysisCommunication SkillsOrganizational SkillsTime Management

Required

Property & Casualty Licensed in the state of Colorado, or ability to gain a Property & Casualty License

5+ years of supervisory or management experience in Insurance field

Proven experience in an insurance sales leadership role, with a track record of leading your team to meet or exceed sales targets

Results-oriented and able to motivate and inspire a sales team

Strong knowledge of insurance products, underwriting guidelines, and industry regulations

Excellent verbal communication, interpersonal, and leadership skills, organizational and time management skills, leadership and coaching skills

Familiarity with Windows operating systems; highly proficient in Office (Excel, Word, PowerPoint, Outlook) and usage of Salesforce or similar CRM software and sales tracking tools

Data-driven mindset with the ability to analyze reports and make informed decisions