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StateHouse Holdings · 6 hours ago

Field Technology Officer (Nor Cal Region)

La Mesa, CA

Full-time

Onsite

Mid Level

$80K/yr - $100K/yr

3+ years exp

StateHouse Holdings Inc. is seeking a Field Technology Officer to oversee the reliability and compliance of critical networks and surveillance infrastructure. The role involves assessing system needs, resolving technology issues, and leading deployments across multiple locations while serving as the primary liaison for various departments and vendors.

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Responsibilities

Performs advanced preventive maintenance, system assessments, and performance testing to proactively reduce downtime and enhance operational reliability

Evaluates network connectivity issues, identifies root causes, and makes recommendations on improvements while coordinating upgrades and escalations with internal teams and external vendors

Oversees the monitoring, optimization, and troubleshooting of video surveillance systems to maintain regulatory compliance, system integrity, and operational continuity

Directs and coordinates repairs, replacements, and enhancements of cameras, DVR/NVR units, storage devices, and other mission-critical security components

Participates in and may lead planning sessions for new store openings, remodels, and major technology deployment projects, ensuring proper sequencing, resource coordination, and execution

Functions as the primary field liaison between IT, Operations, Compliance, contractors, and site personnel, exercising discretion in prioritizing work, resolving field challenges, and adjusting timelines as needed

Oversees asset tracking processes, including auditing serial numbers, device locations, and technology inventory within centralized systems

Maintains detailed field service logs, project documentation, maintenance reports, and site evaluation records to support data-driven decisions and long-term planning

Exercises independent judgment in determining technology requirements, prioritizing field issues, and selecting appropriate methods for troubleshooting and remediation

Plans, coordinates, and leads technology deployments, upgrades, and infrastructure improvements with minimal supervision

Evaluates system performance, identifies operational risks, and recommends strategic improvements to enhance security, uptime, and compliance

Manages vendor relationships, including sourcing, scheduling, and approving on-site work for technology, networking, and surveillance partners

Develops standards, procedures, and documentation that influence company-wide technology operations and compliance practices

Determines equipment, materials, and configuration needs for new installations and provides authoritative guidance on technology specifications

Organizes and executes weekly schedules, site visit priorities, and project timelines based on business impact and operational urgency

Executes Ad Hoc Projects as assigned by direct supervisor

Qualification

IT field supportLAN/WAN environmentsIP-based security camerasWindows troubleshootingMacOS troubleshootingPOS hardwareNetwork operationsCompTIA A+Network+Analytical skillsTroubleshooting skillsCollaboration skillsDocumentation skillsFlexibility