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Farmers Insurance · 13 hours ago

Customer Care Representative Specialty PST/MST

United States

Full-time

Remote

Entry Level

$21.45/hr - $33.48/hr

1+ years exp

Farmers Insurance Group is dedicated to providing peace of mind to customers through protection and comprehensive advice. The Customer Care Representative will be the first point of contact for customers, addressing inquiries related to insurance policies and delivering exceptional customer service across various communication channels.

Auto InsuranceFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Responsibilities

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements

Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms

Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits

Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system

Escalate unresolved issues requiring advanced support for further resolution

Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current

Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership

Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs

Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Qualification

Customer service experienceTechnical aptitudeMicrosoft OfficeCall center experiencePropertyCasualty licenseProblem-solvingActive listeningCommunication skillsTeam collaboration

Required

Minimum of 1-3 years customer service

High School Diploma or equivalent required

Property and Casualty license will be required for this role

Preferred

1 year of experience in call center environment or related field preferred

Experience providing customer support within a high-volume, complex environment preferred

Experience with Microsoft Office suite of tools preferred

Benefits

401(K) Plan

Generous PTO

Tuition Reimbursement

Paid Training

Medical

Dental

Vision

Health Savings and Flexible Spending Accounts

Life Insurance

Company

Farmers Insurance

Glassdoor3.2

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Founded in 1928

Los Angeles, California, USA

10001+ employees

https://www.farmers.com

H1B Sponsorship

Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (105)

2024 (76)

2023 (86)

2022 (129)

2021 (106)

2020 (90)