JACK Entertainment ยท 10 hours ago
Slot (VLT) Technician
Cleveland, OH
Full-time
Onsite
New Grad, Entry LevelJACK Entertainment is seeking a VLT Technician responsible for installing, testing, and maintaining electronic components and systems for business operations. The role includes performing repairs, ensuring compliance with regulations, and providing customer service while maintaining equipment integrity.
Gambling & Casinos
Responsibilities
Inspect and test assigned equipment, noting all defective parts and making recommendations for correction
Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned. Perform preventative maintenance to VLT machines either on the floor, or in the VLT shop
Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor
Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times
Provide 100% accuracy and accountability on all documentation that is required by the VLT Performance department
Uphold the integrity of vital information in and around the VLT Performance department
Provide prompt and courteous service when repairing or verifying transactions at machines
Performs tasks as requested by departmental management
Routinely strives to build and maintain rapport with customers making every effort to achieve customer satisfaction
Acts as a role model; always presents oneself as and encourages others to do the same
Coordinates with Racino management and security to detect and prevent attempts to cheat or damage gaming equipment and to identify and report floor irregularities
Qualification
Required
Must be able to read, write, speak and understand English
Possess an upbeat and positive attitude
Ability to work a flexible schedule
Must be able to read/explain the pay table/glass on the different EGDs
Be able to perform all game recalls
Be able to troubleshoot and repair common/uncommon problems with EGDs
Know how to use Word and Excel
Experience with VLT player tracking systems
Know how to identify all components in the VLT machines
Must be able to work independently
Must be able to sit, stand or walk for long periods of time (4 hours)
Must be able to respond calmly and make rational decisions when handling employee conflicts
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
Respond to visual and aural cues
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright lights
Must be able to work varied shifts, weekends and holidays as needed
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
Ability to speak distinctly and persuasively
Must be able to obtain an Ohio Lottery Commission license
Preferred
Electronics degree or equivalent electronic experience is preferred
Installation, maintenance and repair of electronic systems and equipment preferred
Knowledge of mechanical and electronic/electrical technical equipment is desirable
Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable
Should understand schematic diagrams needed in the repair of VLT machines as well as mechanical blue prints
Knowledge of Racino rules, procedures and regulations pertaining to VLT operations a plus
Benefits
Medical, Prescription Drug, Dental, and Vision Coverage
Life and Disability Insurance
Free Parking
Generous Paid Time Off Plan
Discounted Team Member Meals
Education Assistance up to $3,600 a year
401(k) Savings Plan and Match
Health and Safety Mandates Strictly Enforced
Company
JACK Entertainment
JACK Entertainment is the home of JACK Cleveland Casino, JACK Thistledown Racino, and betJACK.
Founded in 2016
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Dunkeson
Chief Executive Officer
Van Baltz
SVP & Chief Information Officer
Company data provided by crunchbase