RWJBarnabas Health · 18 hours ago
Telecommunications Switchboard Operator
Long Branch, NJ
Full-time
Onsite
New Grad, Entry Level
$16.79/hr - $18.78/hrRWJBarnabas Health is a premier health care destination providing patient-centered, high-quality academic medicine. They are seeking a skilled and reliable Telecommunications Switchboard Operator to manage incoming and outgoing telephone calls and provide exceptional customer service to patients, visitors, and staff.
DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation
Responsibilities
Operate the hospital's telecommunications switchboard system, handling incoming and outgoing calls promptly and professionally
Greet callers in a friendly and courteous manner, providing a positive first impression of the hospital
Direct calls to the appropriate departments, clinics, or individuals, ensuring accurate and efficient call routing
Respond to inquiries from patients, visitors, and staff, providing information about hospital services, visiting hours, and general inquiries
Maintain an up-to-date directory of hospital staff, departments, and extensions, ensuring accurate and timely information
Assist in emergency situations by promptly connecting calls to the appropriate emergency response teams
Handle internal paging requests for hospital staff, physicians, and other personnel as required
Monitor and respond to alarms and emergency codes, following established protocols and procedures
Collaborate with other hospital departments to coordinate communication during critical situations or emergencies
Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information
Perform administrative tasks such as data entry, updating call logs, and generating reports as needed
Qualification
Required
High School Diploma or equivalent qualification
Excellent verbal communication skills and a clear, professional telephone manner
Strong customer service orientation with the ability to remain calm and composed in high-pressure situations
Proficient computer skills, including knowledge of telecommunications systems and basic office software
Ability to multitask and handle a high volume of calls while maintaining accuracy and attention to detail
Familiarity with medical terminology and hospital operations
Preferred
Previous experience as a switchboard operator or in a customer service role is preferred
Benefits
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Company
RWJBarnabas Health
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually.
Founded in 2020
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
New Jersey Food Security Initiative
2024-07-02Grant· $0.23M
Leadership Team
Anthony Cava
President and CEO
Jordan Ruch
Chief Technology Officer
Recent News
2025-04-29
2025-04-14
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