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TalentLink Solutions · 20 hours ago

Director of Operations - Wealth Management Experience Required

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$120K/yr - $130K/yr

5+ years exp

TalentLink Solutions is a distinguished retirement and financial planning firm based in Atlanta, seeking an experienced Director of Operations to support their advisors and clients. The role involves building processes to support growth objectives, overseeing teams, and ensuring exceptional client experiences across various operational areas.

ConsultingFinanceFinancial ServicesHuman ResourcesStaffing Agency

Responsibilities

Oversee client communication, meeting prep, post-meeting action items, trading/rebalancing, money movement, and account paperwork; continuous development, improvement and documentation of operating procedures

Ensure quarterly reports are accurate and sent to all clients according to our service model

Ensure excellent, consistent client experience based on firm service model

Manage planning of periodic client events and meaningful client gift strategy

Provide backup client service as necessary (answering phones, trading, paperwork, etc.); take final responsibility for escalations other team members cannot resolve

Ensure quarterly fee billing is accurately completed on time according to our service model

Evaluate performance, hold accountable, negotiate fees and terms, and act as primary contact with all vendors, including but not limited to the following: professional services (attorneys, recruiters, consultants), benefits (Insurance, 401K), IT services (hardware, email, cybersecurity, some software, phones, and internet issues), software providers, custodians, marketing (website, content)

Manage use and review of portfolio management software, workflow software, CRM and cloud platform to broaden reporting, trading and other systems

Ensure excellent team experience for all, managing down and up

Evaluate performance and training/resource needs for each operations team member

Handle all employee issues, including hiring, training, coaching, clarifying roles and expectations, performance reviews, salary and bonus recommendations, managing PTO, performance improvement plans, and terminations

Oversee the planning of team-building events and activities, as well as meaningful acknowledgments, perks, and gifts

Ensure compliance with company policies and procedures

Develop/implement new compliance procedures as needed, including cybersecurity initiatives; serve as primary point of contact with compliance consultants

Ensure timely completion and filing of all required compliance documents and submission of registration fees

Head up special projects and additional responsibilities from time to time as needed

This is a dynamic role that will continue to evolve, with much opportunity for future growth

Qualification

Operations managementClient service managementFinancial services knowledgeCompliance experienceSeries 65 licenseMicrosoft Office proficiencyCRM systems knowledgePerformance reporting familiarityLeadership skillsTeam playerCommunicationProblem-solving abilityOrganizational skills

Required

Bachelor's required; advanced degree highly preferred

Minimum 5 years' experience with independent registered investment advisor or broker-dealer affiliated firm

Minimum 5 years' experience in operations/client service management role

Has or willing to obtain Series 65 license (required for compliance duties); CFP for knowledge base would be a plus

Excellent verbal and written communication skills

Superior knowledge of financial services, including industry regulations and legislative guidelines

Technology savvy, proficient with Microsoft Office and CRM systems (Wealthbox preferred) and can easily learn new software

Familiarity with custodian systems and performance reporting (i.e. Black Diamond)

Compliance, investment trading, and/or financial planning experience ideal

Ability to streamline and implement new processes and team members' roles to enhance efficiency, effectiveness, and accuracy, and support rapidly shifting business demands

Excellent leadership skills; successful at training, delegating, and holding others accountable

Team player – humble, hungry, and smart; willing to fill in for others' duties when needed

Open to feedback, driven to continually learn, improve, and grow themselves and the company

Not afraid to make decisions and learn from mistakes; empowers others to make decisions

Excellent leadership skills; successful at training, delegating, and holding others accountable

Accomplished communicator able to express concerns, frustrations, have tough conversations, and provide honest feedback in a respectful manner, even when it's hard to give

Respectful, loyal, excellent listener, honest, and inspires trust in others

Ability to diagnose problems quickly and proactively determine creative solutions

Organized, disciplined, excellent time management to prioritize many projects simultaneously