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MidFirst Bank · 22 hours ago

Teller Operations Supervisor - Power & Rittenhouse

Queen Creek, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

MidFirst Bank is seeking a Teller Operations Supervisor to provide leadership to Tellers in the banking center. The role involves coaching Tellers, managing work schedules, training new staff, and ensuring a high level of customer service while processing transactions.

BankingVenture Capital

Responsibilities

Coach Tellers to effectively identify opportunities with the customers they service

Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day

Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls

Perform monthly surprise cash audits as well as month-end audit procedures

Greet customers and facilitate a welcoming and customer-focused environment

Build and maintain relationships with customers to help identify financial products and services that meet their needs

Process routine customer transactions as well as assist Tellers with more complex transactions

Respond to customer inquiries and concerns to create positive solutions/outcomes

Qualification

Banking experienceBanking productsLeadership experienceCustomer service skillsMicrosoft Office proficiencyHigh integrityAttention to detailOrganizational skillsTeamworkWork ethic

Required

A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience

Demonstrated leadership experience

Experience must include teller servicing and/or operational responsibilities

Proven knowledge of banking products and services as well as standard banking procedures and regulations

Excellent customer service skills, including oral and written communication

Ability to work effectively as a team member and with customers

Careful attention to detail and strong organizational skills

Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers

Strong work ethic and high integrity

Strong computer skills and proficiency with all Microsoft Office applications

Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

This position requires long periods of standing or sitting as well as typing and repetitive motion

Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds