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Coast Professional, Inc. · 12 hours ago

Consumer Care Representative (Collections Specialist/Customer Service)

Geneseo, NY

Full-time

Onsite

Entry Level

$17.20/hr - $17.75/hr

1+ years exp

Coast Professional, Inc. is seeking a Consumer Care Representative (Customer Service) to assist with initial contact and collections for debtors. The role involves following specific procedures to inform debtors of account delinquencies, negotiating payments, and documenting interactions while adhering to federal and state laws.

Financial ServicesInsurance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Skip-tracing debtors to locate current residence and employment information

Handling incoming and outgoing collection calls

Negotiating balance in full payments, payment arrangements or legal referrals

Reviewing accounts and schedule contact dates for follow-up calls

Reading and following scripts verbatim

Follow Federal/State laws and company policies

Documenting interactions with Debtors

Additional duties as assigned based on the line of business

Qualification

Collection experienceCommunication skillsCustomer service principlesOrganizational skillsReadingTypingModern office proceduresProblem resolutionFDCPA test completionAttention to detail

Required

High school diploma or GED required

1 year of collection experience required

Reading and Typing

Working knowledge of modern office procedures, methods, and computer equipment

Excellent communication skills

Principles and practices of customer service

Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided

Good organizational skills and attention to detail

Ability to comply with rules, regulations, laws and methods as related to debt collection

Work independently in the absence of immediate supervision

Ability to handle and resolve recurring problems

Successfully complete and pass the FDCPA test

Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information

This position requires you are eligible to be licensed as a collector in certain states