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OnPoint Community Credit Union · 7 hours ago

Fraud Investigator II - Detection

Portland, OR

Full-time

Onsite

Entry, Mid Level

1+ years exp

OnPoint Community Credit Union is seeking a Fraud Investigator II – Detection to support their fraud prevention efforts while ensuring member service and regulatory compliance. The role involves monitoring for fraudulent activities, analyzing risk assessments, and managing communications related to fraud investigations.

BankingConsultingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Actively work through account fraud monitoring queues and reports, focusing on mitigation efforts and identifying fraudulent activity patterns within wire, external transfers, mobile fraud, etc

Analyze cases for risk assessment, making determinations if fraudulent activity exists or has the potential to incur, and take appropriate actions to either stem monetary loss or restrict accounts to further investigate root cause

Identify member consumerism patterns, purchasing activity which may be considered ‘out of pattern’, transaction behavior from suspicious trends, utilizing all tools, and researching member accounts and relationships for appropriate action

Assisting internal and external members with inquiries and concerns related to account level risk and potential fraud activity and risk assessment, through multiple channel sources (phone, email, mail, internal delivery systems)

Managing communications with members, other financial institutions, law enforcement, and appropriate parties involved in the investigation of fraud; interviewing for insightful information

Qualification

Fraud detection/investigationRisk managementBanking loss preventionCustomer serviceAnalytical skillsRegulationsCommunication skillsAttention to detailTeam collaborationTime managementProblem solving

Required

High school diploma or equivalent required

1-3 years' experience in banking loss prevention experience requiring excellent judgement skills

1-3 years' experience financial services customer-oriented role, as well as back office operations required

Preferred

1-3 years' experience applicable banking, risk management, or fraud detection/investigation experience preferred

1-3 years' experience ongoing monitoring of rules performance to ensure that agreed risk levels and positive customer experience are maintained preferred