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Medica · 4 hours ago

Employee Relations Partner

Madison, WI

Full-time

Hybrid

Entry Level

$51K/yr - $76K/yr

1+ years exp

Medica is a nonprofit health plan serving communities across several states. The Employee Relations Partner I role provides foundational support to the ER team, focusing on administrative tasks, intake and triage responsibilities, and assisting with lower-complexity employee relations matters.

Health CareMedical

No H1B

Responsibilities

Manage administrative, intake and follow up communication responsibilities for ER cases coming in from a variety of channels, including but not limited to our ServiceNow and EthicsPoint systems

Conduct initial triage for accommodation and hybrid-model exception request cases, including:

Sending case acknowledgments

Distributing required forms

Reviewing submissions for completeness

Scheduling interactive process and/or intake meetings with managers

Sending case response communications after coordinating with managers, as appropriate

Manage the ServiceNow ER case intake queue, ensuring cases are accurately logged, prioritized, and assigned

Review termination submissions from leaders for completeness, accuracy, and correct application of PTO payout eligibility

Respond to personnel file requests in compliance with state and federal timelines

Manage other compliance related activities including:

Employment notice and poster compliance across Medica (including audits, updates, and distribution)

Affirmative-action and EEO1 reporting

Continuous monitoring for sanctions and exclusions

Develop foundational understanding of the various employment laws that come in to play in the workplace (e.g. Title VII, Americans with Disabilities Act, Family Medical Leave Act, Fair Labor Standards Act, Age Discrimination in Employment Act, etc.) as well as Medica’s policies, practices, and organizational structure to effectively support ER work. Begin to develop analytical skills needed to thoughtfully use this knowledge to identify and evaluate relevant facts and potential risk factors unique to each ER case

Support other ER Team members and HRBPs by gathering information, preparing documents, conducting policy reviews, and assisting with case file management

Under guidance from more senior ER Team members, handle lower‑complexity ER inquiries

Shadow and support more senior ER Team members on investigations through coordinating meetings, creating investigation preparation documents (e.g. timeline, witness lists, initial list of witness questions), observing and note-taking during investigation meetings and other documentation collection as directed by other ER Partners or the ER Director

Assist with various ER process improvement and project work

Enter, track, and maintain ER case data to support trend analysis and reporting activities

Maintain confidentiality and professionalism in all aspects of ER work

Build strong working relationships with other ER team members, members of other HR COEs, HRBPs, Legal, Compliance, and other partners to ensure seamless case coordination

Provide clear and timely communication with stakeholders, including leaders and employees, regarding ER processes and required next steps

Qualification

Employee RelationsEmployment Law KnowledgeAdministrative SupportData ManagementWillingness to LearnCommunication SkillsOrganizational SkillsTime ManagementConfidentiality