BRS · 9 hours ago
Help Desk Technician
Jacksonville, FL
Full-time
Onsite
Mid Level
4+ years expVista Defense Technologies is currently hiring a Help Desk Technician to support their ongoing mission at the Naval Hospital in Jacksonville, FL. The role involves troubleshooting various devices, maintaining databases, and ensuring compliance with security requirements.
AdviceBusiness DevelopmentManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD’s
Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system
Knowledge of and experience with Windows 2007 & Windows 10. Knowledge shall include all current versions of Windows and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the Government
Understands and has experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications
Ability to maintain an accurate database of hardware and accessories with the communications skills to keep the COR aware of needs and requirements of the program
Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and shall stay abreast of future releases as they come available
Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment
Knowledge and experience with the installation and troubleshooting IP cameras
Certifications and education: Current Security+ CE (enrolled in CEP) Certification
Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program. At time of award and maintain all certification and training requirements for the Journeyman level of Specialty Area 41, Customer Service and Technical Support
NHJ Computing Environment (CE) training/certification required prior to privileged access being granted. This training differs for each position depending on the computer environment he or she will be working and is included in the training
Four (4) years of experience with the following:
Basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices
Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs
Experience using remote support tools such as Dameware or Hyena
Six (6) months of experience working with and troubleshooting thin/ Zero client solutions such as Clinical Desktop Program/Dell Wyse Client
Secret Clearance - Active or inactive is preferable
Qualification
Required
Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD's
Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system
Knowledge of and experience with Windows 2007 & Windows 10. Knowledge shall include all current versions of Windows and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the Government
Understands and has experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications
Ability to maintain an accurate database of hardware and accessories with the communications skills to keep the COR aware of needs and requirements of the program
Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and shall stay abreast of future releases as they come available
Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment
Knowledge and experience with the installation and troubleshooting IP cameras
Certifications and education: Current Security+ CE (enrolled in CEP) Certification
Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program
At time of award and maintain all certification and training requirements for the Journeyman level of Specialty Area 41, Customer Service and Technical Support
NHJ Computing Environment (CE) training/certification required prior to privileged access being granted
Four (4) years of experience with basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices
Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs
Experience using remote support tools such as Dameware or Hyena
Six (6) months of experience working with and troubleshooting thin/ Zero client solutions such as Clinical Desktop Program/Dell Wyse Client
Secret Clearance - Active or inactive is preferable
Benefits
Paid holidays
Paid time off including sick and vacation leave
Medical, dental and vision insurance
Flexible spending accounts
Short and long term disability
Company paid life insurance
401(k) with a company match
Discretionary profit sharing
Tuition reimbursement
Company
BRS
BRS is an advisory firm that specializes in bid coaching, tenders, project performance, procurement, and organization development services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kym Williams
Managing Director
Nicole Williams
Director
Company data provided by crunchbase