Livingston HealthCare · 15 hours ago
Financial Counselor
Livingston, MT
Full-time
Onsite
Entry Level
$21.20/hr - $21.20/hr
2+ years expLivingston HealthCare is seeking a Financial Counselor to manage front-end communication with patients regarding their financial responsibilities and insurance coverage. The role involves coordinating patient services, obtaining insurance pre-authorizations, and ensuring excellent customer service throughout the Revenue Cycle process.
Health CareHealth DiagnosticsHome Health CareMedicalRehabilitation
Responsibilities
Answer Customer service phone line as part of the ACD team
Coordinate with departments to receive notification of patient services scheduled as quickly and as efficiently as possible
Obtain insurance benefits coverage and pre-authorization for services scheduled, if applicable
Prepare pricing estimate for expected services based on approved LHC methods
Communicate with patient via established methods the expectations of LHC business services
Interpret and explain to patients and their families expected charges, services, and hospital policy regarding payment of bills
Secure information related to patients’ financial status, and determine payment dates and rates based on patient’s ability to pay and hospital policies
Review hospital registration information to ensure financial and demographic data and documentation have been obtained and properly entered into the hospital records
Advise patients or guarantors of third-party payer benefits and estimated private payer amounts
Counsel patients requiring internal and/or external financial assistance, including recommending third parties
Collect partial payment before admission in accordance with hospital policy
Communicate and interface with hospital personnel, medical staff, patients and family members to ensure high-quality patient care and excellence in customer service
Perform related duties as assigned
Additional responsibilities assigned by Manager
Qualification
Required
High School Diploma or GED
Two years customer service, business office experience, and credit and collection experience
Minimum of two years computer experience which includes Microsoft Word, Excel or similar programs
Demonstrated ability to be accurate and attentive to detail
Preferred
Mature personality, sense of responsibility, and integrity
Excellent organizational skills and time management skills
Analytical and decision making skills
Ability to multi task and maintain a flexible daily work schedule
Seek opportunities to provide quality customer service
Benefits
Robust Benefits Package
Company
Livingston HealthCare
Livingston HealthCare is a medical center that offers internal medicine, occupational therapy, and imaging services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase