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UVA Health · 3 hours ago

PFB Customer Service Resolution Specialist - Part Time

Virginia, United States

Part-time

Onsite

Entry Level

$15.68/hr - $31.36/hr

1+ years exp

UVA Health is a world-class Magnet Recognized academic medical center and health system. They are seeking a Customer Service Resolution Specialist to handle and resolve customer questions, complaints, and billing inquiries with professionalism while enhancing patient engagement.

Health CareHospitalMedical

Responsibilities

Provides financial counseling for patients notably uninsured/under-insured patients

Performs analysis of billing process to determine what if any amount is patient responsibility

Resolves patient responsibility balances through proven debt collection techniques

Provides optimum customer service including quality assurance for all patient inquiries

Performs the following Contact Center functions. Performs computerized data entry

In addition to the above job responsibilities, other duties may be assigned

Qualification

Customer serviceMedical billing knowledgeFinancial counselingData entryCommunication skills

Required

High School Graduate or Equivalent

Handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism

Utilizes multiple electronic billing and medical retrieval systems

Knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries

Responds knowledgeably to a wide range of customer issues

Performs computerized data entry

Provides financial counseling for patients notably uninsured/under-insured patients

Performs analysis of billing process to determine what if any amount is patient responsibility

Resolves patient responsibility balances through proven debt collection techniques

Provides optimum customer service including quality assurance for all patient inquiries

Performs Contact Center functions