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Lang Company (Now Marco Technologies) · 7 hours ago

SERVICE TECHNICIAN I

Cedar Rapids, IA

Full-time

Onsite

Entry Level

2+ years exp

Lang Company, now Marco Technologies, is seeking a Copier Service Technician I responsible for maintaining, servicing, and repairing copier equipment at clients’ sites. The technician will ensure high client satisfaction while managing inventory and complying with service procedures.

Consulting

Responsibilities

Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals

Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner

Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks

Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual

Complete technical training on all new equipment as assigned

Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment

Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code

Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech

Attend Required Company And Departmental Meetings

Act in accordance with Marco policies and procedures as set forth in the Employee Handbook

Perform other related duties as assigned

Qualification

Sharp service experienceCanon service experienceHP service experienceKonica service experienceMS Office proficiencyIndependent judgmentCost consciousnessEthicsPolicy adherenceQuality improvementProductivity standardsSafety proceduresAttention to detailCommunication skillsProblem solvingTeam collaborationIntegrityAdaptabilityResponsibility

Required

High School diploma and two years of relevant experience; or equivalent combination of education and experience

Valid Driver's License, proof of personal insurance, and an acceptable driving record

Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs

Demonstrate attention to detail

Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization

Strong ability to exercise independent judgment

Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations

Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed

Cost Conscious - Conserve organizational resources

Treat people with respect; Work with integrity and ethically; Uphold organizational values

Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values

Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality

Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly

Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly

Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan