A. O. Smith Corporation ยท 4 hours ago
Customer Service Representative
Lebanon, TN
Full-time
Hybrid
Mid Level
3+ years expA. O. Smith Corporation is a global leader in innovative technologies and energy-efficient solutions in water heating and treatment products. The Customer Service Representative role focuses on maintaining timely customer assurance and building strong customer relations by leveraging in-depth knowledge of company products and policies.
Consumer ElectronicsManufacturingWater Purification
Responsibilities
Process customer orders into SAP
Utilize SAP information effectively and efficiently
Coordinate product conversions with engineering/BOM/manufacturing and transportation
Evaluate and recommend products to meet customer needs and sizing of products
Follow-through on expedited requests received through customer assurance/sales representatives
Follow-up with customers to resolve problems, answer questions, correspondence and reports
Handle customers in a professional manner
Serve as trainer for Customer Assurance Trainee and Customer Assurance Rep I positions
Inform customer of unit prices, shipping date, anticipated delays, and any additional information as requested by customer
Maintain positive relationships and communication with other departments within Lochinvar
Make informed business decisions as deemed necessary (converting or upsizing at reduced price, search out units for national accounts buyback and make all arrangements, ship parts at reduced/no cost, etc.) depending on the situation at hand
Offer substitute models for customers when unit requested is not available
Serve as key liaison for customer quotes and drawings
Serves as liaison between customer and various intercompany departments to obtain resolution on issues
Suggest additional products/parts/enhancements etc that will add value for the customer
Follow-up on orders to ensure delivery by specified dates
Manage sales order backlog
Process direct ship orders for AOS/Precision supplied units
Qualification
Required
High School Diploma or equivalent
3+ years related customer assurance experience and/or training; or equivalent combination of education and experience
Excellent computer skills in MS Word, Excel, PowerPoint, e-mail, and Windows
Strong customer service
Strong attention to detail, accuracy, and thoroughness
Ability to effectively prioritize and plan out work activities
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Preferred
Associates Degree Preferred
Benefits
Medical and dental insurance
Company-sponsored life insurance
Retirement security savings plan
Short- and long-term disability programs
Tuition assistance
Company
A. O. Smith Corporation
Celebrating its 150th year of business, A. O.
10001+ employees
H1B Sponsorship
A. O. Smith Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (5)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Melissa Scheppele
CIO SVP Information Technology
Peter Martineau
Senior Vice President - CIO
Company data provided by crunchbase