Apply on Employer Site

MKS2 Technologies · 5 hours ago

Customer Service Engineer

Syracuse, NY

Full-time

Onsite

New Grad, Entry Level

MKS2 Technologies, LLC is an award-winning high growth small business focused on providing innovative technology solutions in Cyber Security, Instructional Design, and IT Support Services. The Customer Service Engineer will support the Department of Veterans' Affairs by performing installation, maintenance, and troubleshooting tasks for IT customers at various VA facilities.

Cyber SecurityInformation TechnologySoftware

Responsibilities

Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers

Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets

Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 25 pounds (or greater with additional assistance)

Frequently traversing around large VA site campus while transporting equipment to various office buildings

Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool

Track and document all system changes, problems, issues, and work tasks within Service Now

Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices

Perform imaging, desktop support, adds/moves and changes

Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software

Providing user management account support where Elevated Privileges (EP) may be required

Performing software application installation and configuration based on change order instructions

Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated

Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision

Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools

Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment

Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements

Performing general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes

May include occasionally pulling old cables from server room as needed

Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary

May occasionally answer door and escort personnel as needed

Qualification

Troubleshooting systemsSystem administrationService NowMicrosoft System Center Operations ManagerAsset managementCustomer communicationProblem analysisInstallationConfiguration