South Shore YMCA · 18 hours ago
Associate - Member Service
Quincy, MA
Full-time
Onsite
New Grad, Entry LevelSouth Shore YMCA is dedicated to providing a safe and engaging environment for its members. The Associate Member Services role focuses on enhancing member experiences, managing memberships, and supporting community involvement through various responsibilities.
Non-profit Organization Management
Responsibilities
The ability to develop positive, effective working relationships with staff, supervisors, members, potential members and program participants are important to this position
Perform duties needed as delegated by Supervisors or Directors
Attend all staff meetings
Complete required trainings
Welcome, greet and engage all members and visitors, focusing on their safety, needs and enrichment
Process all membership and transaction related paperwork, registrations and other miscellaneous services, accurately and efficiently
Responsible for handling and reporting all incidents with staff and members to Member Service Directors
Take responsibility for cash balance, receipts and following the cash receipt procedures as outlined
Attendance must be reliable and consistent
Present a professional manner through a neat and clean appearance and proper attire as outlined in the membership dress code policy
Represent the YMCA and interact with members in a friendly, engaging and professional manner
Educate members of all policies and procedures of the YMCA and membership department
Provide up to date information and answer questions about programs, schedule and policies of the YMCA in a friendly and courteous manner, both in person and over the phone
Understand and abide by all policies and procedures outline in the South Shore YMCA Employee Handbook
Build relationships with and among members
Respond to inquiries and resolve problems. If unable to resolve, connect to correct person to resolve
Create a safe and supportive community environment
Assist in recruiting and engaging new members
Connect members to the YMCA’s cause
Actively seek member/participant interaction and feedback
Give tours to prospective members
Become proficient with all software utilized at the front desk
Ensure that the South Shore YMCA Child Protection Policies are fulfilled
Maintain a clean and organized front desk and lobby
Record and report any faulty equipment and /or lapse of maintenance to the proper people
Follow up on any issues brought to desk regarding facility or locker rooms
Builds and develops volunteer capacity, sharing the social responsibility
Assist in YMCA fund raising activities/events, and engage in collaborative relationships with community organizations in order to strengthen support and build community
Qualification
Required
The ability to develop positive, effective working relationships with staff, supervisors, members, potential members and program participants are important to this position
Perform duties needed as delegated by Supervisors or Directors
Attend all staff meetings
Complete required trainings
Welcome, greet and engage all members and visitors, focusing on their safety, needs and enrichment
Process all membership and transaction related paperwork, registrations and other miscellaneous services, accurately and efficiently
Responsible for handling and reporting all incidents with staff and members to Member Service Directors
Take responsibility for cash balance, receipts and following the cash receipt procedures as outlined
Attendance must be reliable and consistent
Present a professional manner through a neat and clean appearance and proper attire as outlined in the membership dress code policy
Represent the YMCA and interact with members in a friendly, engaging and professional manner
Educate members of all policies and procedures of the YMCA and membership department
Provide up to date information and answer questions about programs, schedule and policies of the YMCA in a friendly and courteous manner, both in person and over the phone
Understand and abide by all policies and procedures outline in the South Shore YMCA Employee Handbook
Build relationships with and among members
Respond to inquiries and resolve problems. If unable to resolve, connect to correct person to resolve
Create a safe and supportive community environment
Assist in recruiting and engaging new members
Connect members to the YMCA's cause
Actively seek member/participant interaction and feedback
Give tours to prospective members
Become proficient with all software utilized at the front desk
Ensure that the South Shore YMCA Child Protection Policies are fulfilled
Maintain a clean and organized front desk and lobby
Record and report any faulty equipment and /or lapse of maintenance to the proper people
Follow up on any issues brought to desk regarding facility or locker rooms
Builds and develops volunteer capacity, sharing the social responsibility
Assist in YMCA fund raising activities/events, and engage in collaborative relationships with community organizations in order to strengthen support and build community
The employee must occasionally lift and/or move up to 25 pounds
While performing the duties of this Job, the employee is regularly required to sit, stand; walk and talk and hear
The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch
Company
South Shore YMCA
The South Shore YMCA is a nonprofit association committed to strengthening our community by nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Gorman
President & CEO
Craig Schultze
Chief Operating Financial Officer
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