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Blank Street · 2 hours ago

Shift Leader | Midtown East Manhattan

New York City, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Blank Street is on a mission to become the defining food and beverage brand of our generation, focusing on delivering exceptional customer experiences. The Shift Leader will craft coffee products, support training for new employees, and lead initiatives to increase customer traffic and sales at the store level.

CoffeeFood and BeverageHospitalityRestaurants

No H1B

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy

Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive

Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift

Positive and solution focused handling of any minor customer issue

At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Qualification

Customer service leadershipCoffee knowledgeNew York City Food protection certificateMulti-taskingInterpersonal communicationDecision makingTeamworkPositive attitude