Primary Services · 7 hours ago
Customer Success Project Coordinator
Houston, TX
Contract
Onsite
Entry Level
$24/hr - $27/hr
1+ years expPrimary Services is excited to announce the role of Customer Success Project Coordinator for a major client in the energy and utilities sector. This position offers the opportunity to play a key role in managing marketing and operational processes that directly influence customer engagement and satisfaction.
Human ResourcesStaffing Agency
Responsibilities
Develop timelines and oversee end-to-end delivery of acquisition and retention campaigns for retail energy customers
Coordinate campaign tasks, product launches, and marketing initiatives across departments
Identify and resolve operational issues, escalating when necessary to ensure timely solutions
Support new campaign development by designing operational processes, pricing strategies, and channel functionalities
Gather, document, and analyze business requirements for new marketing capabilities and improvements
Facilitate stakeholder alignment on system and process changes to ensure successful project implementation
Monitor and evaluate campaign processes for optimization and automation opportunities
Deliver campaign status updates and performance insights through meetings and communications
Manage database solutions and process design for operational efficiency
Monitor customer communications to ensure compliance with internal policies and regulatory standards
Conduct quality assurance testing on campaign materials to ensure accuracy and functionality
Prepare and maintain reporting dashboards supporting campaign execution metrics
Qualification
Required
Bachelor's degree in operations, information systems, computer science, or a related field strongly preferred
1–3 years of professional experience in marketing operations, business analysis, or campaign management
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, MS Project)
Strong analytical and organizational skills with attention to detail
Ability to manage multiple projects simultaneously and meet tight deadlines
Excellent written and verbal communication skills
Demonstrated initiative and ability to work both independently and collaboratively across teams
Preferred
Experience with SAP/CRM systems preferred
Familiarity with the ERCOT, East, and Canadian energy retail markets and regulatory requirements a plus
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase