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AAA Auto Club Enterprises · 2 hours ago

Claims Team Manager - Auto Liability

Providence, RI

Full-time

Onsite

Mid, Senior Level

$93K/yr - $124K/yr

4+ years exp

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Claims Team Manager for their Auto Liability division. The role involves overseeing claims activities, providing leadership and support to the team, and ensuring compliance with regulatory requirements while delivering high-quality customer service.

Insurance

Responsibilities

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)

Coach and counsel employees on performance in a responsive and timely manner

Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs

Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan

Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations

Maintain knowledge of current industry developments and best practices

Participate in committees and projects that will support the organization's goals and objectives

Qualification

Automotive Claims handlingLeadershipSupervisory experienceOrganizational skillsCommunication skillsChange managementChartered Property Casualty UnderwriterInterpersonal skills