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Bridgestone Americas · 2 hours ago

Reseller Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$62K/yr - $82K/yr

2+ years exp

Azuga, a Bridgestone Company, is a mission-driven team focused on providing enterprise fleet management solutions. The Reseller Customer Success Manager will enhance the experience of Reseller Partners by ensuring effective training, implementation, and adoption of Azuga solutions, while also improving service standards and customer engagement.

Manufacturing

Comp. & Benefits

No H1B

Responsibilities

Host regular meetings with Reseller Partners and present business reviews, requires the ability to communicate effectively and build strong relationships

Advise and collaborate with other internal teams regarding Reseller challenges and requests

Guide Reseller Partners through our Reseller onboarding and certification process

Help to identify gaps, best practices, and inefficiencies to continuously improve service

Proactively monitor customer health to assess churn risk

Work to develop and improve customer experience, interaction, and Reseller training throughout the customer journey

Qualification

Customer ServiceAccount ManagementCRM SoftwareSalesforceProactive NatureAI ExperienceConflict ResolutionCommunication Skills

Required

Minimum of 2 years experience in Customer Service or Account Management

Excellent verbal and written communication skills with the ability to communicate effectively at all levels

Self-driven and proactive nature, professional demeanor with strong conflict resolution skills

Preferred

Reseller experience a plus

CRM software experience a plus

Salesforce preferred

AI experience a plus

Benefits

A supportive and engaging onboarding experience to ensure a smooth transition into our team.

The opportunity to develop and grow, through training and regular mentorship.

Corporate Social Responsibility activities.

A truly global, dynamic and challenging work environment.

Agility and work/life effectiveness and your long-term well-being.

A diverse and inclusive team.

Company

Bridgestone Americas

Glassdoor4.0

Bridgestone Americas family of enterprises includes more than 50 production facilities and 55,000 employees throughout the Americas. It is a sub-organization of Bridgestone Corporation.

Founded in 1990

Nashville, Tennessee, USA

10001+ employees