Polycase, Inc. ยท 11 hours ago
Customer Service Representative
Avon, OH
Full-time
Onsite
Entry Level
2+ years expPolycase is a global e-commerce company specializing in electronic enclosures. They are seeking an enthusiastic Customer Service Representative (CSR) who will be the friendly voice and trusted guide for customers, handling inquiries and providing solutions with confidence. The role involves processing orders, managing customer communication, and ensuring customer satisfaction.
ComputerElectronicsHardwareManufacturing
Responsibilities
Processing incoming orders
Opening and maintaining customer accounts
Responding promptly to customer inquiries, problems, and product related questions
Resolving related quote, order, and invoice issues
Assisting customers to identify the right products/solutions by quickly acquiring product information
Navigate between web-based systems
Managing customer communication through various channels: phone, email and web chat
Communicating and coordinating with colleagues across various teams
Ensuring customer satisfaction and provide professional customer support
Qualification
Required
High school or equivalent
Customer Service: 2 years
Day Shift
Ability to Commute: Avon, OH 44011
Preferred
Manufacturing background
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Polycase, Inc.
Polycase is a premier manufacturer of electronic enclosures and NEMA junction boxes, serving the electronics industry for over 65 years.
51-200 employees
Funding
Current Stage
Growth StageRecent News
EIN Presswire
2025-04-11
Company data provided by crunchbase