City National Bank and Trust ยท 12 hours ago
Manager in Training (MIT)
Enid, OK, US
Full-time
Onsite
Entry, Mid Level
4+ years expCity National Bank and Trust is seeking a Manager in Training who will develop and train to become a Branch Manager. The role includes responsibilities such as sales management, coaching staff, and ensuring exceptional customer experiences while overseeing branch operations.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Demonstrate performance of a sales and service leader using expanded and in-depth knowledge of retail services, products, and selling techniques
Establish rapport with the employees, customer base, and prospects
Possess knowledge of competitor bank products and services
Initiate and demonstrate sales conversations with prospects within the store (for instore locations), at the branch, and in the market area
Manage staff and work with team on building camaraderie among personnel to achieve branch and individual goals
Communicating performance expectations to each staff member and assists with monitoring performance
Coach, lead and encourage employees in the development of individual and branch goals
Supervise and participate in the 2-2-2 call initiative
(Instore Locations) Cultivate relationships with the store management team and store employees to garner referrals of customers within and outside of the facility
Use available banking resources and provide training to staff for problem resolution
Responsible for the implementation of all marketing promotions and campaigns
Oversee and manage computer applications to include Helpdesks, CETO, Synapsys, EZ Labor, and any other as required
Prioritize multiple customer demands to provide maximum service levels to all customers
Possess knowledge of and teach/train on bank policies and procedures as well as administer and enforce following of all policy and procedure
Responsible for and supervise training opportunities to each employee including sales training, operations, and product knowledge
Supervise staff to ensure operational accuracy and accountability
Ensure quarterly and monthly branch audits are completed
Administer security procedures
Monitor weekly time cards and attendance issues
Manage items on branch income statements
Provide facilities management and monitor the general upkeep and appearance of the branch
Provide coaching, training, and development for staff members as well as corrective actions as needed
Act as a liaison between employees and upper management
Conduct formal coaching sessions at least once monthly for all branch employees
Participate in the interviewing and hiring process of branch employees
Address customer complaints and ensure customer satisfaction in a timely manner
Handle pressure from others with confidence and finesse, remaining calm and poised even in emotional/volatile situations
Treat others respectfully and represent City National Bank with professionalism
Qualification
Required
4 years Management experience; banking or sales management experience a plus
2 years goal-oriented sales experience, military and/or a college degree
Previous cash handling, banking experience, or bilingual a plus
Company
City National Bank and Trust
City National Bank and Trust provides personal and business banking solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Stephens
SVP, Chief Lending Officer
Jason Hensley
Senior Vice President/Chief Operations Officer
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