Apply on Employer Site

Peraton · 13 hours ago

IT Hardware Deployment Technician

Chantilly, VA

Full-time

Onsite

Mid Level

$51K/yr - $82K/yr

3+ years exp

Peraton is a next-generation national security company that drives missions of consequence. The IT Hardware Deployment Technician is responsible for building, configuring, and deploying computers and related hardware to end-users, ensuring all devices are properly imaged and tested while providing excellent customer service.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards

Install required operating systems, applications, and security tools

Perform quality assurance checks to ensure devices are fully functional before deployment

Deploy computers to end-users, ensuring smooth setup and handoff

Lifting objects weighing 25lbs or less throughout the day

Responsible for picking up, distributing, moving, mailing equipment, and preparing equipment for disposal while ensuring ServiceNow tickets remain updated

Complete additional tasks as assigned by the supervisor

Maintain accurate records of hardware inventory, asset tags, and deployment logs

Track incoming and outgoing equipment, ensuring proper documentation

Assist with hardware upgrades, replacements, and lifecycle management

Provide first-line support for hardware issues during deployment

Respond to telephone calls, email, and personnel requests for technical support

Escalate complex technical problems to higher-level IT teams when necessary

Resolve technical problems and answer queries in support of remote customer computer hardware systems

Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow-up

Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems

Follow established build and deployment procedures, while recommending improvements for efficiency

Ensure compliance with IT security policies and organizational standards

Contribute to continuous improvement initiatives within the IT depot

Document common issues and resolutions to improve future deployments

Qualification

IT support experienceHardware deploymentServiceNow toolsCompTIA A+ certificationMicrosoft Certified FundamentalsMS Office suiteCustomer serviceResourcefulnessInitiative to learnBasic hardware knowledgeOral communicationWritten communicationProblem solving