Gallagher · 9 hours ago
Director, Agency Operations
Kimberly, WI
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGallagher is a leading insurance brokerage that helps clients face risk with confidence. The Director of Agency Operations will manage all activities related to the service operations of the agency, allowing the Agency President to focus on sales team development and office growth.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Responsible for overall direction of the service departments within the agency either directly or indirectly through department managers and / or team leaders. This includes, but is not limited to interviewing, hiring, training, assigning/directing work, performance evaluations, addressing complaints and resolving problems
Drives agency efficiencies and evaluates and makes adjustment to service departments staff workloads as necessary. Conducts monthly staff meetings
Provides support to agency sales function by leading and developing the service team
Enforces compliance with corporate and regional policies, procedures, workflows and new initiatives. May serve as agency Quality Control Liaison
Works closely with Regional P&C Operations team by participating in monthly conference calls and attending annual workshops
May be also be responsible for servicing a book of business
Manages staff of all service departments either directly or indirectly through department managers and / or team leaders
Qualification
Required
Requires a University Degree and minimum 10 years prior relevant experience, or equivalent experience
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2025-12-04
2025-11-19
Company data provided by crunchbase