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Leidos · 13 hours ago

Space Development Agency (SDA) NOC Technician IV

Ogden, UT

Full-time

Onsite

Mid Level

$51K/yr - $92K/yr

3+ years exp

Leidos is a technology company that provides high-stakes problem-solving solutions. They are seeking a Network Technician to support the Defense Information Systems Agency (DISA) by monitoring network events, managing incident tickets, and ensuring service restoration in a 24/7 operations environment.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Create and update tickets utilizing Service Now

Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern

Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools

Incident Correlation and Fault Analysis:

Proactively analyze alarms

Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information

Identifying the fault condition and its impacts

Isolating root causes

Coordinating correction of fault situations regardless of the fault in the infrastructure

Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

Incident Analysis (Fault Isolation):

Support the fault isolation process

Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs

Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities

Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

Support all customers to include providing global situational awareness support

Fault Correction:

Correct/replace faulty network elements, coordinating with other service providers as necessary

Verify that service has been restored upon resolution of all customer-initiated tickets

Network/Service Restoration:

Restore networks and service to full operation

Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs

Identify failures that are attributable to a different causes and impacts

Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs)

Reroute routine circuits within 24 hours of notification

Documenting reroute in the configuration management database (CMDB)

Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket

Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities

Incident Escalation:

Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II

Record, assess, track, and monitor incident tickets escalated to operational infrastructure

Demonstrate knowledge of training, standard operating procedures, and tools within O&M

Evaluates and provides feedback for training, standard operating procedures, and tools

Assist in monitoring training Network controllers within O&M

Assist in training junior-level Network controllers within O&M

Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN

Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues

Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas

Provide advanced level technical support of the DISN customer

Independently works on projects or assignments for future operations within O&M and impacting the DISN

Resolve multi-layer complex issues that cross several NOC or domain within O&M

Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc

Qualification

DoD-8570 IAT Level 2Network troubleshootingIncident managementAdvanced networking knowledgeService NowLAN maintenanceFault managementPerformance managementCommunication skillsTeam collaboration

Required

U.S. citizenship and an active Top Secret clearance

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date

Ability to work in a 24/7 operation

Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management

Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching

General understanding of network topologies, both transport and IP

Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance

High school and 3-5 years of experience