University of Utah · 2 hours ago
IT Specialist
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $55K/yr
0+ years expThe University of Utah is seeking a motivated IT Specialist to join their Undergraduate Studies IT Team. This role is responsible for ensuring reliable technology services, troubleshooting technical issues, and delivering exceptional customer service to staff, faculty, and students.
Higher Education
Responsibilities
Perform duties across multiple areas of information technology, such as computer hardware, server software, networking, telecommunications, computer support, database analysis, data security, and other areas of the overall IT platform/infrastructure
Responsible for the stability, integrity, and operation of all systems by monitoring, maintaining, supporting, and optimizing all network software, hardware, and operating systems
Report system downtime and performance issues
Conduct analysis, including planning, designing, and evaluating a variety of information technology tools
Respond to user requests for system needs and upgrades
Manage security solutions, including firewalls, antivirus, and intrusion protection systems
Perform scheduled network tasks, update antivirus definition files, monitor network servers, and provide internet and intranet user support
Participate in IT projects to drive technological efficiencies
Diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc. in a timely and professional manner
Install, configure, and maintain computers, peripherals, software applications, and manage endpoints through MDM solutions to ensure secure and efficient device operations
Support AV equipment used in classrooms
Participate in on boarding/off boarding processes, including device provisioning and access setup
Manage user access in supported systems
Maintain accurate inventory of IT assets
Document processes in IT knowledge base
Manage progress of work in task system
Collaborate with team members and other IT departments
Deliver excellent customer service and communicate technical information clearly to non-technical users
Provide training and guidance to users on common tools and platforms
Ensure compliance with university IT policies, security standards, and best practices
Qualification
Required
Associate's degree in Information Technology, Computer Science, or related field, or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area
Strong knowledge of Windows, macOS, iOS, operating systems, common productivity software, and networking concepts
Excellent troubleshooting skills and attention to detail
Ability to write scripts (e.g., PowerShell, Batch, Bash, Zsh)
Ability to work independently and as part of a team in a fast-paced environment
Outstanding communication and interpersonal skills with a strong customer service orientation
Preferred
Primarily on-site in an office, with occasional remote support
May require lifting and moving IT equipment (up to 40 lbs)
Familiarity with enterprise systems, Azure, Active Directory, and IT ticketing systems
Applied knowledge of security best practices and data protection standards
Benefits
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status.
The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.
The requirement not to discriminate in education programs or activities extends to admission and employment.
Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action.
Company
University of Utah
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah.
10001+ employees
H1B Sponsorship
University of Utah has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (216)
2024 (189)
2023 (201)
2022 (175)
2021 (156)
2020 (174)
Funding
Current Stage
Late StageLeadership Team
Allison Nicholson
Special Assistant to CFO
Bruce Hunter
Interim Chief Innovation and Economic Engagement Officer
Recent News
National Institutes of Health (NIH)
2023-06-27
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