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PetVet Care Centers · 2 hours ago

PT Customer Service Representative

La Pine, OR

Part-time

Onsite

New Grad, Entry Level

PetVet Care Centers is dedicated to improving the lives of animals and people by providing exceptional and compassionate care. They are seeking a part-time Customer Service Representative to support their La Pine Animal Hospital, contributing to high-quality service and administrative tasks.

Health CareMedicalPet

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations

Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments

Handles basic medical emergencies for pets and owners, ensuring safety and well-being

Assists with medication pickups, inquiries, and provides information about services and products

Inputs and manages data in practice management software, including billing and accounts

Assists with retail sales, weighing pets, processing faxes, and maintaining records

Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Qualification

Customer service experienceClerical procedures knowledgeCash handling abilitiesMultitasking skillsAttention to detailLift animalsFlexibility in schedulingCommunication skills

Required

High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience

Preferred customer service experience, a plus if in the veterinary field

Knowledge of clerical procedures and ability to organize files and records

Excellent customer service skills, providing courteous and prompt assistance

Accurate cash handling and cashiering abilities

Strong multitasking skills with attention to detail

Flexibility in scheduling, including weekends and holidays

Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds