Climate Pros, LLC ยท 6 hours ago
IT Helpdesk Technician
Glendale Heights, IL
Full-time
Onsite
Entry Level
1+ years expClimate Pros, LLC is seeking an IT Helpdesk Technician who will play a vital role in the Information Technology team. The technician will be responsible for troubleshooting and resolving technical issues across various devices and systems while providing exceptional support and customer service.
Construction
No H1B
Responsibilities
Manage Active Directory and Entra, including user accounts and permissions
Administer and troubleshoot Windows Servers, including DHCP, DNS, GPO'S, Hyper-V, etc
Support and maintain networks including LAN, WAN, DNS, VPN, and VLAN's
Coordinate with vendors and ISPs as needed for support
Administer the Microsoft 365 suite, including Exchange, Teams, SharePoint, etc
Manage on-premises and cloud hosted IT infrastructure
Oversee desktop and mobile device management systems (MDM, RMM, ETC.)
Provide end-user support for PCs, mobile devices, and software
Troubleshoot and support VOIP systems
Identify and assist with potential security threats involving user devices and accounts
Assist with hardware and software rollouts, ensuring consistency and compliance with company standards
Participate as part of the Helpdesk team, triage, diagnose, and resolve tickets while maintaining SLAs, SOPS, and customer service
Qualification
Required
1-3 years in an IT Helpdesk or similar role required
Proven ability to work independently and effectively manage priorities
Experience with documenting Standard Operating Procedures (SOPs)
Ability to travel occasionally (5%)
Strong Professional oral and written communication skills
Ability to explain complex technical and security concepts to both technical and non-technical audiences
Capable of standing/walking up to 50% of the day and lifting up to 50 pounds
Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
IT Certifications such as A+, Network+, Security+, or equivalent are highly preferred
Company
Climate Pros, LLC
At Climate Pros, LLC, we are a leading commercial refrigeration and HVAC company specializing in the design, construction, and servicing of refrigeration systems across thousands of locations nationwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-04Acquired
Leadership Team
Todd Ernest
Executive Chairman
Company data provided by crunchbase