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Hotwire Communications Ltd · 20 hours ago

Account Manager

Port St Lucie, FL

Full-time

Onsite

Mid Level

3+ years exp

Hotwire Communications Ltd is seeking an Account Manager to serve as the key communicator between the company and property clients. The role involves maintaining and building relationships with property boards and HOA offices, ensuring customer satisfaction and service delivery.

InternetPublic RelationsTelecommunications

Responsibilities

Develop deeper relationships with clients and act as their primary contact with the company

Support events and other promotional activities at your assigned properties

Conduct on-going account visits and meetings (minimum twice a month per account) to review service performance, utilization reports and communicate new feature releases (when applicable)

Proactively identify opportunities for potential upsell to drive incremental revenue

Handle resident and VIP escalations when necessary

Lead the contract renewal presentation process for all assigned accounts

Establish and develop appropriate business relationship with property owners, property board members, General Management, and IT staff in order to gain referrals to other communities

Partner with legal, engineering, marketing, technical operations, customer service, and other functional departments to ensure end-to-end customer satisfaction for all customer requests

Create and deliver onsite sales presentations/demos that showcase the latest products and services; Conduct product training with clients as needed

Attend and/or set up local/national tradeshows and community / hospitality association events, when needed

Stays up-to-date of new community and hospitality telecom trends, brand standards and competition to best position Hotwire in the marketplace

Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary

Consistent exercise of independent judgment and discretion in matters of significance

Responds to all customer web inquiries and online/social media posts

Updates the customized web portal blog (when applicable)

Other duties as required or assigned

Qualification

Account ManagementCustomer ServiceTelecommunications ExperienceMicrosoft Office SuiteSales PresentationsRelationship BuildingProblem Solving

Required

Bachelor's degree preferred or equivalent

At least 2 years' telecommunications industry experience with account management experience preferred

At least 3 years of Account Management, Customer Service or other relevant experience

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Must embrace company principles and demonstrate understanding of Hotwire's White Glove culture

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1001-5000 employees