Michigan Farm Bureau Family of Companies ยท 16 hours ago
Associate P/C Customer Service Specialist
Lansing, MI
Full-time
Hybrid
Entry Level
1+ years expMichigan Farm Bureau Family of Companies is seeking an Associate P/C Customer Service Specialist to join their Property/Casualty Customer Service Team. The role involves providing exemplary customer service to policyholders and agents, addressing inquiries about billing and insurance coverage, and maintaining knowledge of departmental processes and standards.
AgricultureFarming
Responsibilities
To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner
To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website
To follow department standards of metrics tracked to ensure quality service
To preserve the Customer Service relationship, gather information and improve the overall service
Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone calls
Develop and maintain intermediate knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems
Develop, maintain, support, and utilize an intermediate understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct
Qualification
Required
High school diploma or equivalent required
Keyboarding skills with 60 wpm and accuracy required
Six months' experience or training in telephone and written communications required
Six months' experience in customer service activities required
Demonstrated ability to learn new technologies required
One year of experience in the use of computers, phones, and software required
Preferred
Associate's degree with a focus on business administration, management, insurance, or finance preferred
Minimum of six months' experience in the insurance industry preferred
Experience with Microsoft suite of applications, including but not limited to OneNote, PowerPoint, Word, and Outlook preferred
One year of contact center or professional office experience preferred
Bilingual skills preferred
Designations in AINS, ACS, or AIS preferred
Company
Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Piggott
Chief Operating Officer
Patrick Carpenter
Managing Partner
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