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Rocket Pest Control · 1 hour ago

Billing Specialist

Greater Tampa Bay Area

Full-time

Onsite

New Grad, Entry Level

Rocket Pest Control is seeking a Billing Specialist to manage the billing process and ensure accurate invoicing. The role involves handling billing discrepancies, collaborating with operations and finance, and implementing efficient billing procedures.

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Hiring Manager

Eric Walls

Responsibilities

Answering and managing inbound calls from the Mission Control Call Center for billing questions and disputes

Researching and determining the cause for the billing discrepancy and communicating effectively with the field to ensure accurate billing, as well as identifying areas for improvement within the billing process

Producing monthly billing metrics, revenue analysis and reporting

Reconciling monthly collections against open accounts, investigating any discrepancies, and working with Rocket Leadership and the Controller to resolve receivable balances

Reviewing, coordinating, and addressing invalid invoice submissions to ensure accurate and timely collection of revenue

Reporting progress, operational issues, and organizational opportunities to the operation and finance team monthly or as needed

Providing administrative and clerical support that aids the daily service billing operations and collections team

Updating customer accounts with updated billing information and documents all changes and notes to customer accounts in PestPac

Collecting payments and applies to proper account

Assist call center queue in times of high call volumes

Applying credit/debit adjustments

Providing and performing other projects and duties as assigned