Qualys · 8 hours ago
Lead Software Engineer - Sustenance and Tools Engineering
Foster City, CA
Full-time
Onsite
Senior Level, Lead/Staff
$155K/yr - $165K/yr
7+ years expQualys is a company focused on innovation and teamwork to support significant missions globally. They are seeking a Lead Software Engineer for the Sustenance & Tools Engineering team to ensure platform stability and improve customer experience through tooling innovation and technical leadership.
Business Process Automation (BPA)ComplianceSecuritySoftware
Responsibilities
Drive the entire CRM lifecycle from an engineering standpoint, starting from triage when a CRM is assigned to Engineering, ensuring the correct component and owning team are identified, through root-cause analysis, fix development, and final release
Closely monitor all CRMs assigned to the Engineering team and ensure adherence to defined SLAs and escalation processes
Lead live troubleshooting sessions with Customer Support, SREs, and other cross-functional teams to diagnose production issues and restore service quickly
Provide workarounds, quick fixes, and tactical solutions wherever possible by leveraging strong software development and debugging skills
Understand and deliver enhancement requests driven by customer use cases and real-world adoption patterns
Develop and deliver hotfixes, patches, and minor enhancements, and provide upgrade and deployment support for production environments
Ensure fixes are robust, well-tested, and aligned with long-term platform stability and scalability
Lead the design and development of analytics dashboards and back-office tools to improve customer health, adoption, and risk visibility
Monitor customer usage patterns and provide actionable insights to internal teams for proactive engagement
Build automation and self-service capabilities that reduce friction for customers and internal support teams
Design, develop, and deliver distributed, scalable, high-performance, containerized microservice-based applications
Collaborate with core ETM teams across connectors, asset management, and risk management to ensure seamless integration and consistency
Ensure high-quality design and code through thorough design reviews, code reviews, and adherence to engineering best practices
Create and maintain knowledge base articles and runbooks for both customers and internal teams to reduce troubleshooting time and improve first-time resolution
Act as a technical escalation point and provide expert guidance and mentorship to team members
Provide technical leadership, coaching, and mentorship to engineers within the sustenance and tools engineering team
Participate actively in hiring processes, including interviewing and technical evaluations, to help build a strong and scalable sustenance engineering organization
Qualification
Required
Bachelor's or Master's degree in Computer Science, Engineering, or a related field
7+ years of professional software engineering experience, with a strong focus on production systems and customer-facing platforms
Strong hands-on experience building Java/Spring Boot microservices, preferably in a SaaS environment, including implementation of single sign-on (SSO) authentication mechanisms such as SAML, OAuth, or OpenID Connect
Experience working with containerized and distributed systems (Docker, Kubernetes)
Strong debugging and troubleshooting skills in complex, production-scale environments
Solid understanding of relational databases and search/analytics platforms (e.g., Elasticsearch)
Experience collaborating with Support, SRE, and Product teams to resolve customer-impacting issues
Excellent communication skills with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders
Experience working in cybersecurity, risk management, or asset management platforms
Benefits
Comprehensive and highly competitive benefits package
Company
Qualys
Qualys is the pioneer and leading provider of information security and compliance cloud solutions.
1001-5000 employees
H1B Sponsorship
Qualys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (57)
2023 (45)
2022 (76)
2021 (57)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$34M2012-09-28IPO
2004-11-22Series C· $5.6M
2003-11-12Series B
Leadership Team
Philippe courtot
CEO
Sumedh Thakar
President & CEO
Recent News
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2025-12-03
2025-11-26
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