Net2Source (N2S) · 2 hours ago
Customer Service Specialist
Malvern, PA
Contract
Onsite
Entry, Mid Level
$28/hr - $28/hr
2+ years expNet2Source (N2S) is seeking a Customer Service Specialist to establish strong customer relationships and deliver exceptional service. The role involves processing customer orders efficiently, managing complaints, and ensuring customer satisfaction while adhering to company policies and procedures.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Vandana Saini
Responsibilities
Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents’ customer base
The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers’ expectations
Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner
The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions
The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers
The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines
The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business
Proactively resolves customer problems/issues, exhibiting ownership for our customers
Demonstrates relentless customer service
Flexibility in working hours 7:30am – 6pm with some overtime
Willingness and ability to work from home during inclement weather or emergency situations – requires home phone line & internet
Qualification
Required
A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience
Excellent communication skills
Excels at interpersonal and relationship management skills
Prior experience with the ability to successfully resolve conflict
Strong ability to multi-task
Developed systems aptitude and Microsoft Office skills
SAP experience required
Preferred
Some exposure to building products and/or retail industry preferred
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase