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QC Supply · 2 hours ago

Customer Service Representative (NAM)

Ames, IA

Full-time

Onsite

New Grad, Entry Level

QC Supply is a nationwide distributor founded in 1982, dedicated to helping people grow and providing personalized customer care. They are seeking a Customer Service Representative responsible for assisting customers through various channels, placing orders, resolving complaints, and ensuring customer satisfaction.

Building MaterialCommercialIndustrial Engineering

Work & Life Balance

Responsibilities

Accurately place orders for customers

Maintaining a positive, empathetic and professional attitude towards customers at all time

Responding promptly to customer inquiries

Communication with customer through various channels, phone, email and chat platforms

Acknowledging and resolving customer complaints

Processing customer orders

Communicating and coordinating with colleagues as necessary

Communicating with vendors

Providing accurate, valid and complete information by using the correct method and tools

Ensure customer satisfaction and provide professional customer support

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Answer questions about warranties or terms of sale

Qualification

Customer serviceCommunication skillsComputer skillsOrganizational skillsMultitaskPositive attitudeAttention to detailWork under pressureActive listening